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The Bottom Line

 
Corporate Cost Reduction
November 2013

The Customer Experience, Lessons from Steve Jobs

imageRunning a business is not easy. No one ever said it was. However, some people have found a way to make it look so easy to be successful over and over again. While that doesn’t mean it was actually easy, it is intriguing to think about what they did so differently that made their businesses stand out.

I’m almost done with the Steve Jobs biography and can say with confidence that it will go down in my history as one of the greatest books I have ever read. His is a story of one such person that found a way to be successful at all levels of business, almost all of the time.

Perhaps one of the greatest practices contributing to this success was his ability to intensely focus on just a few priorities at a time. In a world full of distractions, he picked his company’s priorities very carefully and very definitively. The most consistent priority that emerges from the book was their focus on customer experience. In fact, he obsessed over this, sometimes to a fault, but mostly to successful blockbuster-style product launches.
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In today's competitive business environment, success is continually measured by bottom-line results.  Beginning in 1993, CCR has used a proven system for expense reduction that has been directly responsibile for generating significant cost savings for clients in many industries.

We generally target indirect and consumable expense categories. We sometimes look at our client's direct spend and utilize technologies such as reverse auctions.  Our strategy is to consolidate the number of suppliers, leverage the spend, negotiate better terms with our client's existing suppliers, and/or recommend a proven alternative supplier.  Our process is effective and we do all the work!

Regardless of the size of your organization, savings can almost always be generated.  Best of all, our services are contigency based.  No savings, no fee! 

To learn more about CCR, click here or contact Vic Ronder at consulting@ercinc.com

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Did you know? ↓

The Fatal Mistake of Cutting Corners in Customer Experience

imageEven though customer experience helps build trust, ensures long-term customer retention and promotes brand loyalty, not many companies give it the importance it deserves, and tend to cut corners and costs where it comes to customer experience. Therefore, it should not come as a surprise when clients look at other alternatives. The customer experience is vital to the development of a company and ignoring it could have terrible consequences. Recent studies have shown even during times of economic crisis, customers are willing to spend more on a product if it includes better customer experience...  » Read More

Maintaining the Customer Experience

imageOne of the issues facing CIOs in 2012 is the apparent conflict between growing revenue and cutting cost. While IT may be asked to do both, in reality plans and priorities fall heavily on the cost cutting side limiting IT’s impact and value.
Customer Experience brings a different perspective to issues of revenue and cost. This is one of the issues discussed in this post and a topic at the upcoming Gartner CIO Leadership Forums being held in March in London U.K. and Phoenix Arizona in the USA.
Executives and strategists assume a mutual exclusivity between customer intimacy (growth), operational excellence (cost) and product leadership (innovation). You can do one or another but not both and certainly not all three. But now each is in service of the other and your strategy is one of emphasizing one or another rather than subjugating two to the others... » Read More

Customer Experience Bridges Gap between Revenue Growth and Cost Cutting

imageThe challenging economy is putting consumer companies such as airlines, banks, and retailers in the difficult position of cutting back the service levels that customers have come to expect in recent years. These companies are closing retail locations, reducing hours of operation, and making do with less staff in stores and call centers. Meanwhile, faced with rising costs, they are also increasing prices, either overtly or through fees. As a result, our customer experience research shows that satisfaction scores are reversing the upward trend of the past few years and actually dropping in a number of industries...  » Read More

 

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Vic Ronder
Corporate Cost Reduction
27902 Meadow Drive, Suite 130
Evergreen, CO 80439
Consultation: (877) 255-2511 | Direct: (303) 674-2511
CCR Website  |  consulting@ercinc.com

 

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